Customer Service
Customer Service
- We provide Spare Part Recommendations for customer stock keeping according to machine data and
requested availability.
- Parts Pricing, availability and delivery time
- Repair / Exchange procedure for certain circuit boards and motor units
- Part Number and Part History Information
- Technical support regarding spare parts
- Access to the Matsushita global service/stockkeeping network system
- 24-Hours-Emergency System for Spare Parts
Parts Marketing
- The active range of spare parts is available on our Internet page providingparts history
- parts history
- price
- availability
- order status
- on-line ordering possibility
- Last call for discontinued machine models
- Special adjustment and maintenance tools
- Maintenance / overhaul packages
Parts Handling
- Order entry by fax or mail only
- Technical and commercial clarification if necessary
- Order processing according to priorities and our terms of delivery
- Monitoring of backlogs
