Order Handling
Panasonic Factory Solutions Europe welcomes your order by fax
during our business hours Monday - Friday 8.00 am - 5.00 pm (CET), UK office 9.00 am - 5.30 pm
(GMT) or using our
online system.
On all orders your order type priority (see below) must be stated. All mail orders will be handled the day arriving at our office.
The item needed must be correctly specified by
- part number
- part description
- quantity
If these data are not accessible, the requested part must be described and located with the following data:
- Type of machine, NM-number, serial number, production number
- Machine section
The order process may be delayed due to the necessary technical
clarification.
Priority 1
- Total system breakdown = production stop
- Only spare parts in necessary quantities
- Lead time if order received between 8:00 am to 4:00 pm
> If part is in stock in Hamburg: same day courier shipment
> If part is not in stock: shipment from global Panasonic company with least delay - For order received after 5 pm, weekends and holiday: refer to Emergency Service
Priority 2
- Zero stock replenishment
- Standard orders
- Spare parts only in quantities depending on stock availability
- Lead time
> Large percentage ex stock: partial shipment possible within 2 days
> Total order to be completed latest after 8 weeks
Priority 3
- Standard orders for initial stock, overhauling, replenishment
- Long term inventory planning
- Spare parts, accessories, adjustment and maintenance tools
- Lead time approx. 8 weeks