Repair Center

If your Panasonic Disc-Drive was already included in your Desktop PC or Notebook PC (OEM)

If your Panasonic PC Disc-Drive doesn't work or you can't find an answer in the online resources, contact your computer manufacturer for information.

Because Panasonic PC Disc-Drives are included with the purchase of your new computer, your computer manufacturer provides support for this product to you.

Only in case of bankruptcy of your computer distributor or manufacturer you shall contact Panasonic / Service Center "FRS Europe" directly.

If you bought the drive from another vendor (for example: from a distributor)

Please contact the vendor from whom you bought your Panasonic Disc-Drive.

He shall contact Panasonic / Service Center "FRS Europe" regarding repair.

Only in case of bankruptcy of the vendor/supplier (for example: distributor) you shall contact Panasonic / Service Center "FRS Europe" directly.

EUROPEAN REPAIR CENTER

FRS Europe BV
Mr. Bas Ligthart
Draaibrugweg 2-4
1332 AC Almere
The Netherlands

Phone +31 (0) 36-532 9666
Fax +31 (0) 36-537 0094
E-mail basl@frs-europe.nl
Internet http://www.frs-europe.nl

RMA request via internet

Before you send a defect drive to FRS, please go to the above link or send an E-mail to check for warranty status and/or the out of warranty repair-cost. Please understand that FRS will charge money for the repair of products, which are already out of warranty and that FRS can only handle products which were sent to FRS with a valid RMA-Number.